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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jeremy L. Garcia

September 23, 2023

5  out of  5 rating by Jeremy L. Garcia
"Best insurance experience of my life and I saved it almost $200 per month on my auto by bundling home and auto. Highly recommend Kaitlyn for all your insurance needs!"

Liz Moran

August 26, 2023

5  out of  5 rating by Liz Moran
"I can’t say enough amazing things about this office. They’ve showed up 2x now when I’ve been in a real pinch. The most recent save was when my truck broke down up in Talkeetna when I took my kiddos camping (no husband and no mechanics). One phone call, first thing Monday morning, and they made all the calls to get both my truck & camper towed back to Palmer (1.5hr away) & into a mechanic. What an amazing team! Can’t say thank you enough!"

Donald Shoopman

August 25, 2023

5  out of  5 rating by Donald Shoopman
"Kaitlyn and her team are top notch! Very grateful to have an agent and agency that truly care!"

Diana Martinez

August 18, 2023

5  out of  5 rating by Diana Martinez
"A complete pleasure. Very professional, responsive and knowledgeable. Highly recommend for all your insurance needs. The entire team is fantastic"


August 15, 2023

5  out of  5 rating by Bridget
"Kaitlyn McGilvray’s State Farm Insurance Agency is without a doubt the finest agency I’ve ever experienced. Personal attention, professionalism, knowledgeable, efficient and friendly; are just some of the ways I’d describe this excellent Mat-su business. Your call, your question, your situation is addressed expediently and with the full scope of knowledge & experience this agency possesses. Over the top excellence! And .. everyone there is just so very nice."

Ryan Butcher

August 5, 2023

5  out of  5 rating by Ryan Butcher
"The absolute best when it comes to insurance!"

Andrei Bencheci

August 2, 2023

5  out of  5 rating by Andrei Bencheci
"Kaitlyn and Chrissy are very helpful! Thank you!"

Jim Mason

July 31, 2023

5  out of  5 rating by Jim Mason
"Chrissy was simply wonderful. We needed homeowner’s insurance quickly to facilitate the purchase of our new home. Her professionalism and knowledge were key in making it happen for us. She is the best!"

Sherry Quates

July 25, 2023

5  out of  5 rating by Sherry Quates
"Call her! Don’t question it. She beat my current insurance and quotes from 2 other companies by $300! With better coverage."

Jason Harris

July 10, 2023

5  out of  5 rating by Jason Harris
"Kaitlyn was extremely professional. I had an account that had been mishandled by another company, and Kaitlyn was able to get everything I needed, fixed. The best experience I have experienced signing up for insurance. You will feel like you’re in great hands with her office. Thank you Kaitlyn!!"

Crystal Taylor

June 14, 2023

5  out of  5 rating by Crystal Taylor
"I wanted to shout out to Kathryn @ Kaitlyn McGilvray state farm.... She has been very helpful and quickly updates me when it came to adding new insurance for my son. She requested papers needed to get the discounts he qualified for and always did it with the prettiest smile. When he decided to change his rig a couple weeks later, she was on top of those changed as well. Thank you for everything you do ladies especially you Kathryn!!"

JoAnn Nelson

June 11, 2023

5  out of  5 rating by JoAnn Nelson
"Jake is so helpful! We lead a very busy life and he is always so patient with us. He keeps us on track with all of our insurance needs."

Edward Ahumada

May 5, 2023

5  out of  5 rating by Edward Ahumada
"Chrissy is just awesome to work with. You can tell she has the passion to help people. Even if a person was not to choose State Farm she goes above and beyond to make sure the person has the coverage they need or should have. She has a great knowledge and she has pointed out that I was being charged for coverage that was more damage to me than good. She informed me that my last insurance company didn’t cover my home for freezing and bursting pipes or even the fact that my coverage would have not covered a full rebuild of my home if it was a total loss. For my business insurance she pointed out a clause that would have ended up harming me my business. To say the least she’s looking out for everyone she meets. I’ve moved all my home, auto, and business insurance to State Farm just because of her."

June Wing

May 2, 2023

5  out of  5 rating by June Wing
"Very friendly very helpful made it fast and easy chrissy was amazing so happy i switched to state farm. Every time i call with questions whoever answeres is very helpful and very nice. I always get all answers i need for my car and home policy. Great customer service at this office"

Dixie From Alaska

April 14, 2023

5  out of  5 rating by Dixie From Alaska
"Jake was so phenomenal in helping us get homeowners insurance! He made the process so easy, stress free, and quick! I would absolutely recommend Jake to anyone looking for insurance!"

Megan Rowland

April 5, 2023

5  out of  5 rating by Megan Rowland
"Kalley was absolutely wonderful. As someone who will read a text then immediately forget I was suppose to do something, Kalley followed up and kept all the wheels turning. We saved quite a bit of money switching and happy to work with a local office we can walk into if we need it."

Ed Blocker

April 3, 2023

5  out of  5 rating by Ed Blocker
"The best agent ever!"


March 16, 2023

5  out of  5 rating by rachaelomalley18
"Really bad day but I got a great company to take care of my car claim. Great customer service."

Alipa Fagota

February 28, 2023

5  out of  5 rating by Alipa Fagota
"I am so glad they were the first ones that I called for auto and life insurance. They were quick & easy to work with. Their prices are so affordable & great customer service!"

Patrick clinton

December 22, 2022

4  out of  5 rating by Patrick clinton
"Very professional, friendly and will do what they can to help you. Thank ladies your great"


December 2, 2022

5  out of  5 rating by willow52
"We recently moved back to the Mat-Su Valley and because we prefer to do business in the town where we live, we picked Kaitlyn as our insurance agent. Best decision we ever made! She knows the business and made the transition and review of our policies painless. I feel like we are in good hands!"

Nate Lankford

November 22, 2022

5  out of  5 rating by Nate Lankford
"I was recently helped by Kaitlyn’s team as a walk in for auto insurance…..Not only did they take time out of their busy day to help me !! They got me a better rate then my current provider. A big shout out to Chrissy Reich for bringing her “A” game. She knocked it out of the park ! I will be moving all my insurance needs to this team."

Sandra Whitney

November 11, 2022

5  out of  5 rating by Sandra Whitney
"We consolidated all our auto and renter’s insurance into one company which saved us about $50/month. Kalley was extremely helpful and a delight to work with. Would absolutely recommend getting a quote to see what they can do for you too."

Philip Kincaid

November 8, 2022

5  out of  5 rating by Philip Kincaid
"I’m very happy to finally find an agent who gives me personalized service. When I call or stop by Kaitlyn’s office I know them and they know me. I know I’m in good hands with Kaitlyn and her staff."

Tehmi Reynolds

October 27, 2022

5  out of  5 rating by Tehmi Reynolds
"We recently switched all of our insurance policies over to State Farm. The level of service that Kaitlyn provided was above and beyond. She increased our coverage and saved our family money in the end. We are so grateful to have all of our life, home and auto policies in one place! It is also very reassuring that if we need anything she is just a quick phone call away. Thank you Kaitlyn for your care and dedication to our family!"