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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shelley Ballou

October 25, 2024

5  out of  5
rating by Shelley Ballou
"Professional staff who is always there to answer any questions that I might have about my policies."
We responded:
"Thank you so much for your review! Means a lot and we’re grateful to have you! ❤️"
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Frances Walker

October 25, 2024

5  out of  5
rating by Frances Walker
"Kaitlyn has helped many Care Coordination Agencies find the correct Work Comp & Liability Insurance when other agencies could not find the information. She has also freely shared her information with her competitors to help out her community members. She stands up for her employees, her customers and her community members."
We responded:
"WOW! Thank you so much for this review. Truly love serving the community. "
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Lexi B

October 25, 2024

5  out of  5
rating by Lexi B
"Kaitlyn is an amazing agent! I can tell that she actually cares about her customers and goes above and beyond for them!! Highly recommend Kaitlyn and her team!!"
We responded:
"Thank you Lexi! Appreciate the support. "
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Jesse Tigner

October 25, 2024

5  out of  5
rating by Jesse Tigner
"Kaitlyn and her team have been our life Insurance providers for several years. They have consistently answered questions, offered advice, and helped us when we needed to update anything. I would trust Kaitlyn with any insurance needs because she has proven herself time and time again. In addition, Kaitlyn loves the community and consistently puts on community events that are great for kids and adults alike! Thank you Kaitlyn for all you do!"
We responded:
"Thank you sir… the support means the world!! "
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Kelsie McKnight

October 25, 2024

5  out of  5
rating by Kelsie McKnight
"We use Kaitlyn McGilvray with State Farm for personal and both of our businesses. Not only is she professional but her attention to detail is spot on. She finds ways to save us the most money while still having the best coverage for our family and businesses. Highly recommend!"
We responded:
"Thanks Kels. Love insuring your fam and watching both of your businesses thrive!"
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Trish Bras

October 25, 2024

5  out of  5
rating by Trish Bras
"Kaitlyn and her team are always so eager to help and absolutely amazing! Professional atmosphere and will get you the best price possible!"
We responded:
"Thank Trish!! Hope you’re doing well!"
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Sherese Miller

October 25, 2024

5  out of  5
rating by Sherese Miller
"Wonderful, genuine and knowledgeable agent who loves to give back to the community and support other small businesses. You can’t go wrong with someone like Kaitlyn who’s not only an expert in her field but truly a kind human with the biggest heart. I wouldn’t take my business elsewhere."
We responded:
"The sweetest! Thank you! ❤️🫶🏼"
Profile photo of Elizabeth Welsh

Elizabeth Welsh

October 25, 2024

5  out of  5
rating by Elizabeth Welsh
"Kaitlyn and team are the best! Knowledgeable and friendly and their generosity is unmatched. They are dedicated to giving back to the community and it shows :)"
We responded:
"Thank you! Love your family!"
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Robbie Southards

October 25, 2024

5  out of  5
rating by Robbie Southards
"Great professional and welcoming staff. I came in for some questions and advice and they helped me out. Will go again. (Picture of Hawaii beach for attention)"
We responded:
"Thanks Rob!!! Appreciate you ❤️❤️"
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Tyler Scanlan

October 25, 2024

5  out of  5
rating by Tyler Scanlan
"I’ve had car and home insurance with Kaitlyn’s office for 2 years now and her staff has been nothing but helpful, they also set up my family with some great Life Insurance options too! Thanks, Kaitlyn!!"
We responded:
"Thank you Tyler !!!"
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Lynette Ortolano

October 25, 2024

5  out of  5
rating by Lynette Ortolano
"Best team of agents in Alaska! Always responsive, Always knowledgeable and ridiculously helpful!!!"
We responded:
"Thank you! We’ve enjoyed helping you over the years!!"
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Emily Hubbard

October 25, 2024

5  out of  5
rating by Emily Hubbard
"Very professional, quick, and thorough! Helped us get insurance on our new home in the valley."
We responded:
"Love your new home! Excited to have your family out here now!"
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Amber Kostek

October 25, 2024

5  out of  5
rating by Amber Kostek
"Kaitlyn and her office team have the utmost professional and positive attitude that I have ever worked with. I’m so thankful I have been able to work with these ladies to get the best quote on insurance and be completely honest about what to expect. Although we had to change insurance companies moving to a different state, I always will refer to friends and family in Alaska. Thank you so much for being so wonderful and what a great team you have."
We responded:
"Thanks Amber! Means the world! Hope that sun is treating you well :)"
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MANDI Stone

October 25, 2024

5  out of  5
rating by MANDI Stone
"I highly recommend Kaitlyn on a personal level and professional. I have my own policies with her and trust my clients with her team as well. I have never had any problem she couldn't resolve. She is the fastest in the industry to respond or help add coverage for new policies. She's competitive in pricing. Most importantly, she has a high employee retention... I rarely see turnover in her office- so I always get the same people helping me, and they are always a joy to work with. Thanks Kaitlyn for making insurance shopping a pleasant experience!"
We responded:
"Thank you Mandi! Love working with you over the years as well! Awesome and amazing lender 😉"
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R C

October 24, 2024

1  out of  5
rating by R C
"I have recently changed State Farm venders. Me and my Girlfriend bundled our insurance together to get the best rates possible. This has been nothing but problems. Everything from from getting added bills, then added checks and auto insurance cancelations without notice. All this with late night personal texted from a business owner stating we were in the wrong when she clearly has her facts misinterpreted. Not professional, we'll be changing vendors."
We responded:
"We appreciate your loyalty to State Farm and wish you the best with your new State Farm Agent! He is wonderful and I am sorry you feel this way about my agency. My team did everything they could to fix the cancellation requests that were requested by you. My team is #1 priority and don’t deserve to be derailed personally by their appearance no matter the situation. "
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Phil Reed

October 22, 2024

5  out of  5
rating by Phil Reed
"Aaron was knowledgeable, professional and friendly, and I felt that I could trust him to set up my new account from out- of-state."
We responded:
"Thank you Phil. Aaron rocks! "
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D Nelly

October 10, 2024

5  out of  5
rating by D Nelly
"Taylor was available and extremely helpful to quickly make a change to my policy. Thanks, as always, for the great service!"
We responded:
"Thank you a ton! Your positive review means the world. Taylor is truly one of a kind! "
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Drew White

October 7, 2024

5  out of  5
rating by Drew White
"Everything is on point ....100%"
We responded:
"Thank you Drew! Appreciate it a lot !!!"
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Matt Dean

October 6, 2024

5  out of  5
rating by Matt Dean
"Taylor M. did a great job with helping switch over to this office and was able to save me some money also"
We responded:
"Thank you Matt! We’re excited to have you and build this relationship for years to come! "
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Kalina

October 4, 2024

5  out of  5
rating by Kalina
"Kaitlyn & her team are amazing!! So accommodating & helpful! Thank you! Highly recommend 🩷"
We responded:
"Thank you so much Kalina! We’re lucky to have you as a customer . Thank you for allowing us to protect your family, it’s an honor. "
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david tollerud

October 3, 2024

5  out of  5
rating by david tollerud
"Aaron Pawlik and team help me save over $3000 a year on car, home, motorcycle, RV and umbrella insurance. Super easy and he took care of everything! Even got some swag for the kiddos! Highly recommended."
We responded:
"Thank you so much for this review. We love spoiling our customers and saving money is just the cherry on top!! "
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Taylor McGrath

September 26, 2024

5  out of  5
rating by Taylor McGrath
"Kalley at Kaitlyn McGilvray’s office is amazing! She goes above and beyond for her clients. I’ve never had to wait on hold, and things get done immediately with her! Always a super easy process"
We responded:
"Thank you so much Taylor!! We appreciate your support! "
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Samantha Pennell

September 25, 2024

5  out of  5
rating by Samantha Pennell
"Kaitlyn and Kalley really saved the day with their amazing customer service and attention to detail! After being with another local State Farm office for nearly 10 years, I called to ask a question about a bill, only to find out that office had “accident” deleted my policy and my vehicle has been uninsured for the duration of last winter. Though I tried to work it out with them, it ended up costing me nearly $1500 for a mistake they made, and were unwilling to make right. At that time I decided to check out Kaitlyn, who I had seen in the community! I called in and Kalley got me set up and my insurance transferred over to their office. She walked me through it step by step. Kaitlyn explained SO much to me. Previously, my family basically had the bare minimum for insurance. If something were to happen, we would not have been able to rebuild our home. Now, for literally just a few dollars more a month we are covered in a way that is much more comfortable to us! She took plenty of time to explain each line item to me. I am so thankful for Kaitlyn and Kalley and the team they have at their office !"
We responded:
"WOW! Thank you so much for this review!!! It was an honor to help you and your fam!!"
Profile photo of Amanda Parker

Amanda Parker

September 25, 2024

5  out of  5
rating by Amanda Parker
"Kalley Harmon at this office is the best! She knows her shit. Best insurance agent I’ve ever had the pleasure of working with. Super sweet lady I recommend her and this office to everyone I know. Thank you kalley for being so awesome!"
We responded:
"Thanks Amanda for this awesome review!! We appreciate you and are happy you are with us and thank you for spreading the love to Kalley!"
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KEVIN RATH

September 18, 2024

5  out of  5
rating by KEVIN RATH
"Needed to insure my vacation home in Alaska and needed a new agent and she was great. Got us just what we wanted. Thank you for everything."
We responded:
"Thank you Kevin for this great review! We are grateful you chose us to help insure your vaca home! ❤️"