State Farm® Insurance Agent Kaitlyn McGilvray

"All questions answered. Entire process handled over the phone in 10 minutes and eneded up with better coverage , for less money AND a local agent from now on!"

"I am always so impressed with not only the professionalism but the care and detail put into each conversation. Today, I spoke with Chrissy. She was truly a gem in all of the finner and greater tasks. Thank you again, for your sweet kindness. I hope you, (Kaitlyn& Staff) know how much you do for this wonderful community. You truly are such kind people!"

"Our house flooded in 2025 due to excessive groundwater that flowed into the basement that we later discovered came through abandoned fuel lines we were unaware of. We called our insurance agent, the office of Kaitlyn McGilvary for assistance and they stated they would send us a list of contacts who could help us. They apparently forgot to look at our file and notice that we live in Fairbanks, and not Anchorage, so every contact they sent me was 6 hours away, minimum. Eventually, fed up with the lack of useful information, I called around myself and finally got in touch with people to look at our foundation and discovered the issue. The claims process was awful, I was passed around to multiple different claims adjusters with minimal notification until I finally got some answers that they would be out to view our property and give an assessment. He let me know that likely the damage wouldn’t be covered due to our policy, but that he was working to find a solution. The office of Kaitlyn McGilvray was completely unhelpful in getting our claims agent the information he needed. I had to personally call, and talk to their snooty assistant and tell him to call my claims adjuster so we could move forward. The claim ended up not being covered which the adjuster told me to expect, and he did a great job doing everything he could to try and find us coverage. Meanwhile, throughout this whole process, I did not receive a single call, text, email, smoke signal, carrier pigeon, or anything checking in on how the process was going, and if we needed any further assistance. The customer service from the office of Kaitlyn McGilvary was non existent, and every time I called for help or an update, it seemed like I was a nuisance and they had better things to do. We have since switched agents, hopefully they can correct the reputation we now have for State Farm. I would not recommended anyone use Kaitlyn McGilvary as an insurance agent, the performance of their agency was not only surprising, but extremely disappointing. Even from a human to human standpoint, business aside, we had been using them for years, and I expected some level of concern based on that alone, but I was wrong."

"Chrissy got us all setup with home and auto insurance. We ended up with better coverage at a better rate, along with a local contact we can reach out to if we need help. She even talked to us in depth about pet insurance for our new puppy we’ll be bringing home soon. She was super thorough and friendly!"

"Such an amazing staff and wonderful people!"

"Shopping my homeowners insurance moving my Auto was super easy. Chrissy was great to work with, very communicative, and patient when life got in the way to explain the policies and get us what we needed to save from our previous company. Great people with a friendly demeanor and attention to detail."

"After calling close to 10 insurance companies trying to get business insurance for my very small business with no luck. I connected with Kaitlyn McGilvray and within less than 30 minutes I was covered. My policy gives me the exact coverage I need and want and was unbelievably affordable. She and her team were kind, professional and very welcoming. I am so glad I connected with Kaitlyn."

"Kaitlyn’s office is always helpful and attentive. Highly recommend."

"Kaitlyn put me in touch with Chrissy to get insurance set up for our new home. Chrissy was able to send me quotes and forward them to my loan operators even though she was on vacation. Was great to work with them and I look forward to adding on my vehicles when we make it to Alaska next month."

"Quick, helpful, and easy to work with! Thanks for being so efficient!"

"I worked with Chrissy and I can’t say enough good things about her. She knew her stuff and was able to catch issues with other insurance quotes I had during my home purchase process. I’ve never been a risk taker, and I didn’t realize that I was lacking important coverages for my home quote from this other company. (I don’t want to badmouth any company so I’ll leave the name off this review). She was very quick at responding to any questions I’ve had and did a great job explaining what every coverage covers and doesn’t cover. I can see myself staying with State-farm for the foreseeable future, and will be changing my car insurance over as well. Thank you Chrissy! You and your teammates are awesome!"

"I am not a person who overwhelmingly gives rave reviews, but Kaitlyn and her team provided me great service. I worked out the details of my automobile policy with them over the phone. It went very well! They provided me excellent coverage at a great price. They provide me detailed information about automobile policies that were previously were not explained to me. My brother advised me to call them. I am extremely happy I called them and will recommend them to my friends, family, and neighbors."

"I had an excellent experience working with Aaron Pawlik at Kaitlyn McGilvray State Farm. I needed to get car insurance for my 16-year-old daughter, who just got her license, and Aaron was incredibly helpful and patient throughout the entire process. He walked me through all the coverage options, making sure we had the right protection for a new driver. Adding a teen to a policy can be overwhelming, but Aaron made everything smooth and stress-free. He also took the time to review all my existing vehicle policies, ensuring I was getting the best price and coverage possible. His knowledge, attention to detail, and genuine care gave me complete peace of mind. On top of that, he secured us a great rate! I highly recommend Aaron for anyone looking for a seamless and professional insurance experience."

"Worked with Kalley at the office and she did an amazing job! Good quotes that were honest and straightforward and beat the competition by a mile price wise. Highly recommended!"

"I’ve been working with Chrissy at this State Farm for a few years now. I could not recommend better service! She is always so helpful and willing to put in the extra work!"

"Chrissy assisted me with a new homeowners policy for my condo. The process was so easy, she had everything worked out that all I had to do was review it and give it the green light. Communication was excellent throughout. The price was also excellent, it actually was HALF the price of what another company (that I use for auto, but not for long) quoted me! I appreciate how easy this was in the middle of all the stress of home buying. Thank you!!"

"Kaitlyn and her team, were very professional and efficient. Saved us hundreds of dollars in car and home insurance. Very happy to be with them!!"

"Chrissy was fantastic to work with, and I was able to save over 50% on my auto insurance with State Farm!"

"My family and I sought out for life insurance and Chrissy went above and beyond to go over every detail of the process! She made the entire experience seamless for us all! We had a policy in less than 24 hours!! 😊 Great policies and VERY affordable! I now have a plan in place that I can convert at any point without rate changes or hidden small print details! Thank you Chrissy and all of the State Farm family!❤️"

"It was so easy to get signed back up and add the coverage that we wanted. I love working with state farm. When ever I call in with a question they have a answer and make sure I'm good with everything."

"Chrissy was great to work with getting our auto and home insurance set up."

"Very helpful and had timely responses. :)"

"Chrissy worked with me on this. Very happy with the results. Much better than other Pet Insurance I've used. Very professional atmosphere in their office."

"When my State Farm agent in Anchorage retired, my insurance policies were transferred to Kaitlyn McGilvray's, whose office is in Wasilla. Since I live close to 40 miles away in Anchorage, I considered requesting the polices to be transferred to an agent located a mile from my home, but decided to give her office a try. I am happy that I did. From my very first phone call, I have found the office staff kind and responsive to my needs, whether it is to answer my questions, assist with new policies or respond to left phone messages. I look forward to a long term relationship with this agent and her staff."

"Kaitlyn is a very knowledgeable insurance agent who is always willing to work with you, with a smile!"